As a Private Hire Vehicle (PHV) driver in London, your role goes beyond just transporting passengers from one place to another. You have a responsibility to ensure that all passengers, regardless of their age, disability, or personal characteristics, receive a fair, respectful, and comfortable journey. Here’s why being aware of equality and disability is crucial and how you can uphold these principles in your daily operations.
Promoting Equality in Transport
Transport for London (TfL) is committed to creating a transport system that is accessible, safe, and reliable for everyone. Public transport is a lifeline that provides access to essential services, education, and employment, helping people stay connected and live independently. As a PHV driver, you are an integral part of this system, and your actions can significantly impact the lives of your passengers.
Legal Obligations under the Equality Act 2010
The Equality Act 2010 protects individuals from unfair treatment based on characteristics such as age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, and more. Discriminating against passengers based on these characteristics is not only unacceptable but also illegal. As a PHV driver, you must treat all passengers with professionalism and respect, without making judgments or assumptions about them.
Helping Passengers with Disabilities
Here are some key guidelines to help you offer the best service to all passengers, especially those with disabilities:
- Offer Help Appropriately:
Always ask passengers if they need help and wait for them to accept your offer. Listen to their specific needs as everyone is different.
- Communicate Clearly:
For passengers with hearing difficulties, speak clearly and loudly, and face them so they can read your lips. For those with vision impairments, guide them by allowing them to hold your arm rather than pulling or pushing them.
- Be Patient and Attentive:
Older or disabled passengers might need extra time to get in and out of your vehicle. Ensure they are comfortably seated, and their seatbelt is fastened before starting the journey.
- Assist with Belongings:
Help passengers ensure they have all their belongings when getting in and out of the vehicle.
- Provide Clear Instructions:
Inform passengers about their destination and any potential hazards, like pavement kerbs or doors, to prevent accidents.
- Use Accessible Equipment:
If you drive a designated wheelchair accessible vehicle, ensure the equipment is always in good working order. Carry the passenger safely in their wheelchair or store the wheelchair securely if they choose to sit in a passenger seat.
Handling Assistance Dogs
Passengers with assistance dogs must be accommodated according to the Equality Act 2010. Assistance dogs should sit in the footwell with their passenger, and you cannot refuse service or charge extra for carrying an assistance dog. Remember, these dogs are working animals, so avoid petting or distracting them.
Conclusion
Embracing equality and being mindful of the needs of passengers with disabilities are fundamental aspects of your role as a PHV driver. By adhering to these principles, you contribute to a more inclusive, respectful, and supportive transport environment in London. Your efforts in providing thoughtful and considerate service can make a significant difference in the lives of your passengers, ensuring they feel valued and respected on every journey.
Stay informed, stay empathetic, and continue to uphold the highest standards of service for all your passengers.