Staying safe is a top priority for Private Hire Vehicle (PHV) drivers in London. The job involves navigating busy streets, dealing with a variety of passengers, and ensuring personal security. Here are some essential tips for PHV drivers to enhance their safety while providing excellent service.
- Be Vigilant and Aware
Suspicious Items and Behaviour:
Always be alert to your surroundings and any suspicious activities or items left in your vehicle. If you notice anything unusual or a suspicious item, contact the police immediately on 999 and follow their instructions.
Don’t hesitate to report any concerns about suspicious activity to the confidential police anti-terrorist hotline at 0800 789 321. The police will treat your information confidentially and decide if action is necessary.
Passenger Behaviour:
If you encounter passengers who are carrying open bottles or cans of alcohol, or items that seem dangerous, politely refuse the booking and inform your operator.
Always remain calm and polite when refusing service to avoid escalating the situation and to prevent complaints.
- Understand and Follow Booking Protocols
Licensed Bookings Only:
Accept bookings only from licensed London PHV operators. Ensure the booking details, such as the passenger’s name, pick-up time and location, main destination, and fare, are clearly communicated and recorded by your operator.
Never pick up passengers directly from the street or allow them to enter your vehicle without a confirmed booking from your operator.
Handling Complaints:
Report any issues or complaints from passengers to your operator. Ensure your operator records and handles lost property appropriately.
- Maintain Professionalism
Avoid Unlicensed Areas:
Do not wait in local car parks or residential streets, as this can cause disturbance to residents and may lead to complaints.
At airports, adhere to specific byelaws and use official car parks or designated waiting areas for PHVs.
Operating in Late-Night Venues:
If your operator has a license to operate from late-night venues, only take bookings from within the venue. Do not solicit fares from people outside the venue, as this is illegal and can lead to prosecution.
- Prioritise Personal Safety
Emergency Situations:
In case of an emergency, such as a seriously ill passenger, call 999 immediately. Follow the instructions of emergency services rather than attempting first aid unless you are trained.
If a booking makes you feel unsafe or uncomfortable, it is within your rights to refuse service. Communicate your reasons clearly to both the passenger and your operator.
- Be Environmentally Conscious
Idle Time and Engine Running:
Avoid leaving your engine running while waiting for passengers, as it contributes to pollution and can be illegal. Be mindful of noise and litter, especially in residential areas, to maintain a positive relationship with the community.
Conclusion
Staying safe as a PHV driver in London involves vigilance, adherence to regulations, and maintaining professionalism. By following these guidelines, you can ensure your own safety while providing a reliable and respectful service to your passengers. Always be aware of your surroundings, understand the legal requirements, and communicate effectively with your operator to navigate any challenges that arise during your journeys.